Return & Refund Policy

At Trail & Tide, we want you to shop with confidence.

If you're not completely satisfied with your purchase, we're here to help.

Return Window

Eligible items may be returned within 14 days of the delivery date.

Return Eligibility

To qualify for a return:

Item must be unused and in its original condition.
Item must be returned in its original packaging whenever possible.
Proof of purchase or order number is required.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return once opened or used.

Personalized or custom-made items are also non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We'll work to resolve the issue promptly.

Refunds

Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.

Approved refunds will be issued back to your original payment method. Please allow several business days for your financial institution to process the refund.